Upon seeing this happen, I waited almost 20 minutes for a floor person to assist me (it always takes forever to find someone to help you).I hit the Service button, but again, no one for a while. I sat down at a slot machine, did the normal procedure to transfer the free play and basically, the machine took the money and would not let me play (something malfunctioned). They give me $10 every Tuesday in free play. Here is why I will not be going back to this business: On Tuesday, October 3rd, I visited this casino. They give you free play from time to time. I have been a member of their Player's Club for better than 7 years. We sent 6 emails with a final warning and an opportunity to make it right before resorting to leaving a negative review, but they obviously do not care. You would think after my mother dropped 10k into their casino, they would be bending over backwards to try to salvage her business, but since I live out of state (my parents live in state) they made it very clear that they didn’t care. He was also extremely rude and very defensive.

It took my PR Firm pestering him to just return a phone call. We then called, texted, and emailed Jason’s supervisor, JC Lara. I finally got a picture of his badge and supervisors name. I ran into Jason again and he practically made me chase him down. We then went to the restaurant to have dinner before getting an Uber to the tow yard to pay the towing fee and retrieve our car. I asked to see his badge, Jason said no and stormed off.

Not only did Jason deny my request, but Jason also pushed his finger into my chest and was extremely rude. I approached the security supervisor, Jason and asked to see the video that Jason claimed he was in possession of. Calder Casino had our vehicle towed claiming there was a no parking sign. We parked in the casino parking lot as my mother was gambling and if she got done before the game was over, she could easily get to the car. I attended the Bills/Dolphins football game and the stadium is very close to the casino, so I dropped off my 80 year old mother to gamble at the casino, parked, and my father and I walked over to the game.

Calder casino fort lauderdale